If you would like to turn off the Auto Renew feature for your subscription, you can do so within your Account Settings portal in the Subscriptions section. From here, you can select the option to “Cancel

You will then be asked to confirm the Auto-Renew cancellation. If you later decide you would like to turn the feature back on, you would need to contact Customer Service to do so. 

If you would like some help, we encourage you to submit a request via our Customer Service Form or by phone at 866-260-0361.  Our Customer Support team is available by phone Monday through Friday from 9am-5pm EST.