Typically, when customers first subscribe they are on automatic renewal. If you would like to verify if your subscription is on automatic renewal, navigate to the Account Settings portal and go to Subscriptions. From here you can see if the automatic renewal feature is turned on.
You can also call our Customer Support Team to see if your automatic renewal feature is turned on for any of your paid subscriptions. Representatives are available Monday through Friday from 9am-5pm EST at 866-260-0361.